Frequently Asked Questions
What is your shipping rate and policy?

Could you tell me a little about LAVISHY?

Why shop lavishy.ca?

Do you wholesale?

How long will it take for my order to ship?

What if I am not completely satisfied with my purchase?

Do you offer volume discounts?

My order hasn't arrived yet. What's wrong?

What is your shipping rate and policy?

LAVISHY Boutique partners with Canada Post for shipping in Canada and DHL Global Mail / DHL Express for shipping internationally.

Shipping rate:
To Canada:
--Order $14.99 or under, Shipping Charge: $7;
--Order $15~$39.99, Shipping Charge: $5;
--Order $40~$99.99, Shipping Charge: $3;
--Order $100 or more, Shipping Charge: FREE.


Shipping rate:
To USA:
--Order $14.99 or under, Shipping Charge: $7;
--Order $15~$49.99, Shipping Charge: $5;
--Order $50~$99.99, Shipping Charge: $3;
--Order $100 or more, Shipping Charge: FREE.

To elsewhere:
--Order $14.99 or under, Shipping Charge: $10;
--Order $15~$69.99, Shipping Charge: $7;
--Order $70~$199.99, Shipping Charge: $5;
--Order $200 or more, Shipping Charge: FREE.

If you need your order ship fast, please contact us and we will get back to you by email with express charge rate.
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Could you tell me a little about LAVISHY?

LAVISHY is a Toronto based Canadian fashion accessories design and distribution company.
LAVISHY focuses on fun, functional and affordable fashion accessories including tote bags, messenger bags, laptop bag, wallets, coin purses, card holders, passport wallets, passport covers, makeup pouches, necklaces, earrings, bracelets, brooches, rings and many others.
LAVISHY's products are not only great for personal use but also great as gifts.
LAVISHY wholesale its products through its wholesale distributors in Canada, USA, France and Japan to various types of retail outlets from gift shops, boutiques to specialty stores.
LAVISHY also has 1 store in Toronto and our online store:
LAVISHY Boutique
3095 Dundas St. W.
Toronto, ON M6P1Z9
Canada
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Why shop lavishy.ca?

* Free Shipping ($100+)*
--Free shipping for order $100 or more is only for shipping address in Canada and USA.
However, all orders ship to address outside of Canada and USA will receive a free gift.
For details, see our complete shipping policy.

* Best selections of LAVISHY designs
--Even so LAVISHY supplies retailers around the world but none of them carry complete collection of LAVISHY designs.
At www.lavishy.ca, you will find many designs and colors from the current season and a wide range of our classic pieces.
As LAVISHY not only designs but also hand makes some of our products in Toronto Canada, these one of a kind pieces are only available here at www.lavishy.ca

* Great Customer Service
--When you call LAVISHY, expect a knowledgeable and friendly representative. Our dedicated customer service team is domestically-based and available 9AM-5PM PST.
In Canada & USA, please call 1-877-LAVISHY (1-877-528-4749)
Outside of Canada & USA, please call 1-416-767-6240
Email us: info@lavishy.biz
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Do you wholesale?

Yes.
LAVISHY is first and foremost a Toronto based designer label. We wholesale our designs around the world directly or through our sale reps and international distributors.
You can find our products at funky gift shops, boutiques, museum and botanical garden gift shops, hotel gift shops, airport gift shops, library / art gallery gift shops, book stores, online store and many other types of retail outlets around the world.
If you have a retail store, and you feel our look and price point are right for your store and you are interested in carrying our products, please visit www.lavishy.com or contact us via email info@lavishy.com for more details.
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How long will it take for my order to ship?

We normally ship within 1 business day after receive your order and payment unless item or items you ordered are out of stock which we would contact you right away via email.
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What if I am not completely satisfied with my purchase?

We want you to be happy with your new product!

If you are unsatisfied with your purchase for any reason, LAVISHY will process a return for you without any restocking fees.

Before returning an item, please email services@lavishy.ca to obtain return instructions. Items must be unused, in their original condition, and in their original packaging, complete with all tags, instructions, and insert.

All returns must be shipped back using the same method it was shipped (DHL, Canpar or Post service, etc.) to the following address
LAVISHY Boutique
3095 Dundas St. W.
Toronto ON M6P 1Z9
Canada

Please include the following information on the top or front of the package:
Return Authorization#:######

The return must be post-marked within 14 days of receiving the item. If the return is not due to damaged merchandise, you will be responsible for the shipping cost back to LAVISHY.

Please note that for items that include free shipping, customers will be responsible for round-trip shipping costs for any returns that are not damaged or incorrect.

The refund will be credit through PayPal within 2 business days after we receive the return.

For the order is incorrect, defective or damaged, please services@lavishy.ca immediately. Photos are often required and always suggested so that a claim may be made with the shipping company. Replacement parts are shipped immediately upon receipt of a damage claim.

Be sure to inspect all packages for damage before signing for the package. If damage is visible, reject the shipment, be sure the driver notes the damage and contact LAVISHY as soon as possible. We will file a damage claim with the shipper, pick up the damaged item or ship a replacement or replacement parts as soon as possible. If the item(s) sent was incorrect, or defective, please contact LAVISHY via email immediately. Please do not send back these items prior to contacting LAVISHY.

If you have received a damaged product that can be remedied with replacement parts and choose to return an item rather than accept replacement parts, you will be refunded the amount of your order less all return shipping charges.
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Do you offer volume discounts?

Yes.

Please contact us via email services@lavishy.ca with the item number, color, and quantity you want, we will get back to you with discount rate within 2 business days.
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My order hasn't arrived yet. What's wrong?

We normally ship your order the same day or the next day unless the item or items are out of stock which we will contact you via email immediately.
www.lavishy.ca relies on Canada Post to safely ship your order to its destination in Canada and DHL Global Mail to international destination.
If you have questions regarding your order status, please contact us via email info@lavishy.biz and we will try our best to contact Canada Post or DHL to locate your order shipment.
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