Return & Exchange

We want you to be happy with your new product!

If you are unsatisfied with your purchase for any reason, LAVISHY will process a return for you without any restocking fees within 14 business days after you receive your order.

Before returning an item, please email to obtain return instructions. Items must be unused, in their original condition, and in their original packaging, complete with all tags, instructions, and insert.

All returns must be shipped back using the same method it was shipped (DHL, Canpar or Post service, etc.) to the following address
LAVISHY Boutique
346 Ryding Ave, Unit 101
Toronto, ON M6N 1H5, Canada

Please include the following information on the top or front of the package:
Return Authorization#:######

The return must be post-marked within 14 days of receiving the item. If the return is not due to damaged merchandise, you will be responsible for the shipping cost back to LAVISHY.

Please note that for items that include free shipping, customers will be responsible for round-trip shipping costs for any returns that are not damaged or incorrect.

The refund will be credit through Paypal within 2 business days after we receive the return.
For the order is incorrect, defective or damaged, please immediately. Photos are often required and always suggested so that a claim may be made with the shipping company. Replacement parts are shipped immediately upon receipt of a damage claim.

Be sure to inspect all packages for damage before signing for the package. If damage is visible, reject the shipment, be sure the driver notes the damage and contact LAVISHY as soon as possible. We will file a damage claim with the shipper, pick up the damaged item or ship a replacement or replacement parts as soon as possible. If the item(s) sent was incorrect, or defective, please contact LAVISHY via email immediately. Please do not send back these items prior to contacting LAVISHY.

If you have received a damaged product that can be remedied with replacement parts and choose to return an item rather than accept replacement parts, you will be refunded the amount of your order less all return shipping charges.

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