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Return/Exchange/Refund Policy

Return/Exchange/Refund Policy

Exchanges:

LAVISHY Boutique will replace defective items twice within the one year warranty from the original delivery date. LAVISHY Boutique reserves the right to determine manufacturing defects. Photos of items are needed for this purpose.

For items are not defective, we will be glad to exchange them for your desirable items. Exchange application need to made by email to exchange@lavishy.ca within one week after delivery. Customer is responsible for paying own shipping costs, duty and tax for returning item.

Returns:

Our return policy lasts 30 days for all products. If 30 days have gone by since your purchase, unfortunately we can not offer you a refund, but we would be happy to exchange it for you!

You are responsible for paying for your own shipping costs for returning your item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Shipping costs are nonrefundable.

All items on sale are not qualified for return and refund.

All items returned was from order shipped FREE SHIPPING. A flat rate of US$10 to cover the shipping cost occurred when we shipped your order. If you have questions, please email us at services@lavishy.ca

Refund (if applicable)

Once your return is received and inspected, we will issue your refund. If you are approved, then your refund will be processed. It can take 1-10 Business days to show on your statement. Your refund will automatically be applied to your original method of payment.

If you’ve done all of this and you still have not received your refund, please contact us at services@lavishy.ca

Discount Prices:

If you used a discount code with your purchase you will will not be eligible for a refund if it makes your original purchase invalid with your discount.

If you have questions, please email us at services@lavishy.ca

 

We do not refund the difference for a previous purchase during a sale. If you would like the sale price, you will need to send your original product back to us for a refund, and reorder at the sale price.

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