FREE SHIPPING on order above US$35 for North America

Shipping Policy & FAQ

FREE SHIPPING FOR Canada, USA & Mexico! *

We offer free ground shipping for all orders US$35+ that ship to Canada, USA and Mexico!

1. How fast you process my order?

All orders are processed within 2 business day. If you place an order on Friday it will most likely not processed until the following Monday.
After your order has been processed, an email will be sent to you with your order's shipment tracking number.

2. How is your shipping cost calculated?

Our shipping cost is mainly based on Canada Post's rate which you can see at your check out page after you fill out all the detail information.

3.What orders qualify for FREE SHIPPING?

For North America (Canada, USA and Mexico): order US$35 or more.
For the rest of the world: US$100 or more.

4.What orders qualify for FREE SHIPPING?

For delivery address outside of North America, it might take 3~5 weeks for ground shipping. (Most of the delay we noticed were due to destination local custom exam.) Please get in touch with us if you by any chance have not received your order after 3 weeks.

5.Any special for local delivery?

For customers live within 20 minutes drive around our boutique (346 Ryding Ave, Toronto ON, M6N 1H5 CANADA), we normally will deliver in person with LAVISHY gift bag and FREE GIFTS value over the shipping charge applied.
We strongly recommend that you dispatch to a reliable address, LAVISHY Boutique is not responsible for lost/stolen orders. But we do assist you to investigate your order by getting in touch with the carriers we work with.
LAVISHY has been in the business since 2001 and ship globally since 2002. We always try our best to make our customers happy.

To compensate your shipping cost, we always include at least one FREE GIFT with your order. Most of the time, it will be a necklace. We want to make shopping with LAVISHY fun and affordable!
Write to us if you have questions or problems.

6.What's your return and exchange policy?

For returns or exchange, the shipping and any related return costs are at customer's expense. LAVISHY can't be held responsible for any duty charges incurred on any items return.
Please make sure that any returns are sent with the order number and your name.
Sale items cannot be return or exchanged.

7.Why my order was charged in US dollar?

LAVISHY BOUTIQUE is powered by Shopify which is a Ottawa based Canadian company that bills us in US dollars. At this moment Shopify only offers one payment currency so we chose US dollar because all our products were bought in US dollar and most of them were sold to consumers outside of Canada. With over 4000 SKU, it's much easier for us accounting wise to choose US dollar as our main currency.
We do offer customer options of payment in currency beside US dollar when customers pay with Paypal. Paypal will covert the total amount of order from US dollar to customer preferred currencies from Canadian dollar to Japanese Yuan.
If customers prefer to pay with their local currencies, please check out with Paypal at the end of your order and pay with your preferred currency.
We are waiting for Shopify to offer multi currency check out then we would start offering Canadian dollar as well as other major currencies for check out payment currencies as soon as the options are available to us.

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